Why You Need to Reach Out to All Clients (Current and Past) in the Next Few Days

In the past few days, two of my clients hit the pause button on projects because of the uncertainty related to coronavirus. But two other clients (both in the tech field) contacted me in a panic saying that their company is frantically trying to produce more content related to helping businesses operate entirely remotely. My new work totaled over $2k. The catch: everything needs to be written ASAP. 

My experience mirrors what other writers in my Freelance Content Marketing Writer group on Facebook are seeing as well. Companies are either pulling back or ramping up their content right now. Not surprisingly, health writers are in high demand right now, many with more work than they can handle. But technology writers are also swamped right now as well, especially those in the B2B space. I also expect that lifestyle writers are in demand right now as companies want people stuck at home to use their products to make this time more enjoyable, by spending more time on cooking, decorating, or games. 

Travel Writers, Meeting Writers and Writers Covering In-Person Events 

Writers in the travel and meeting space are the ones reporting the worst slowdown. My advice to you is, first of all, take a deep breath. Next, look through all of your clips to see what other niches you have experience in that you can use right now. I am betting that most of you have clips related to tech, especially those who cover meetings because there is a lot of technology used in meetings. You can use these clips to get work in technology. You likely have a lot of experience that you can use to quickly grab some other niches. 

When you reach out to clients that you already have a relationship with, especially agencies or companies that have areas that are picking up, I would be sure to say that since you are in the travel/meeting industry that many of your clients have hit the pause button. Be honest. People who you have worked with for months or years are going to want to help you and will be more likely to give you work or a referral. 

You Must Be Proactive and Reach out Today 

You need to reach out. Most companies are either ramping up or hitting pause. The trick is that you don’t know which clients fall into which category. And the ones that are swamped right now can’t think straight, much even think to contact a freelancer. I am spending today (in between writing rush stories) proactively reaching out to all of my clients. My biggest recommendation to every freelance writer is to reach out to all of your current and past clients, letting them know you are available.  

Not next week. But today or at the latest this weekend. Even if you are swamped right now, I still recommend doing this, because things could slow down dramatically next week so it’s best to take the work while its available. 

And I’m not talking about just recent clients. I am talking about everyone you worked with in the past few years. If your work is really slow, then I also recommend following up on every LOI you have sent in the past two years with recent clips. I included a template below for you to use as a start for following up on LOIs. 

With many schools and daycares closing, I know many freelancers are also struggling to figure out how to continue working with kids underfoot. I am going to update this article with coronavirus specific ideas, but check out this snow day article from a few years ago for ideas in the meantime. My biggest advice would be to take advantage of this weekend if you have a partner who is not working to get caught up and to look for one family (to reduce risk) you can trade childcare with next week.

Here are some tips you can follow right now:

  1. Be clear you can handle quick turnarounds. The companies that have work now probably need it done ASAP. I recommend letting them know in the subject line in and first few sentences that you can get the projects done right away. Yes, I know some of you don’t like quick turnarounds, but right now that’s the best way to get work.  Right now, I’m seeing companies wanting 24 to 72 hour turnarounds on work. 
  2. Acknowledge coronavirus. Your client’s business has changed just like yours. You want them to think about ways you can help them with communicating changes and information.
  3. Focus on offering to help with projects, not specific pitches. Companies have already come up with their messaging and angle. Odds are they already know what they need to produce, they just don’t have the manpower. 
  4. Refer work to other writers. If you are overflowing with work right now or know a client who is looking for writers, refer other freelancers. And if you don’t know any then post in the FB group to get some referrals. I promise you that if you refer work out, karma will pay you back ten fold. 
  5. Ask for referrals to other projects and departments.  If you work with agencies, I recommend asking if other projects need help as well because the project you work on may be slow but another may be going crazy. The same goes for companies. Ask about other departments and products that might need help. Be sure to tell the client about any other niches you have that might be applicable and they may not be aware of. 
  6. Look for a technology niche. Even if your primary niche isn’t technology, I recommend looking for clips and pitching that angle to current and new clients. Check out this post about how to find a technology niche. 
  7. Keep sending LOIs to potential new clients. A lot of writers keep asking if it’s insensitive to send LOIs right now. NOT AT ALL. Businesses are trying to keep their doors open and those that need content need it right now. I would absolutely make sure your LOIs reflect the current situation – see the template below for inspiration. 
  8. Follow up on LOIs. This is actually a lot quicker than creating new ones right now. I would send a quick follow up to everyone you have contacted. See the template below for an idea. 
  9. Be willing to work extra hours and over the weekend. This could all change. And it probably will. This is feast or famine at its best. So work late and work this weekend. I mean, what else do you have to do with everything cancelled? :>) 
  10. Be flexible. The angle could change on what you are working on. The entire story could change. You will win lots of brownie points by being flexible and going with the flow. 
  11. Offer to help with internal communications. Companies need to also keep their employees up to date and many are creating new remote working guides. Point out this opportunity as well to help clients think of new ways you can help.

Templates to Help you Get Started

Here are a few sample emails that I used in the past 24 hours with different clients. You can use these as a start but be sure to customize for your own style and needs. 

Email for Current Client Likely to Have Extra Work 

Here is an email that I sent to a current client that I assume has a lot of demand right now:

Dear X, 

I wanted to reach out since I know that COMPANY NAME is working to quickly create content about how companies can use the product with new remote teams. A few of my clients hit the pause button due to the virus so I am available for any quick turnaround projects that you have. I will be working this weekend and am happy to work on any blogs or whitepapers that you need. 

Let me know if there is anything that I can help you with and I can get started right away. 

Email for Agency or Large Company  

Here is an email that would work for an agency or company with many products/departments:

Hi X, 

I wanted check in to see if any of the projects that your agency works on need extra hands on deck right now. A few of my clients hit the pause button due to the virus so I am available for any quick turnaround projects you have. I will be working this weekend and am happy to work on any blogs or whitepapers that you need. 

While I have worked primarily for (insert agency name) on technology projects, I have extensive financial experience with client including, Amerprise, Fidelity and Genworth. I am confident that I can help with any financial content as well as B2B tech. 

Let me know if there is anything that I can help you with and I can get started right away. 

Follow up for LOI sent Previously 

I recommend following up on LOI’s right now from the past year or two. I would especially contact companies who said that they will keep your information on file, since they were interested in working with you. 

Dear X, 

I wanted to follow up on our emails from last year to see if you need help with any freelance writing projects. I have experience writing B2B technology and my clients include Adobe, HPE, Microsoft and IBM.  

A few of my clients hit the pause button due to the virus so I am available for any quick turnaround projects that you have. I will be working this weekend and am happy to work on any blogs or whitepapers that you need. 

Let me know if there is anything that I can help you with and I can get started right away. 

You’ve Got This

Yes, it feels scary right now. And being a business owner right now makes it extra nerve-wracking. Things are going to be a bit wild here for a bit. And as freelancers, we will just need to ride it out and be as proactive as possible. If you start to worry about work and the future of freelancing, use that worry proactively to market yourself.  And then head to the FCMW group on Facebook for advice and reassurance. 

I have no idea how the next few weeks are going to play out. But I do know from past experience that the freelancers who will do the best through this crazy time are those that are proactive and flexible. And that, as freelancers, the best thing we can do right now is stick together and help each other. 

16 Comments

  1. Jessica Brown on March 13, 2020 at 11:24 am

    Love this! Great advice. Thank you Jennifer, and a hearty AMEN to your last paragraph! We’ll get through this if we stick together and help each other.



  2. Melissa Whitten on March 13, 2020 at 12:41 pm

    Thank you so much for this, Jennifer! Always love when you provide readers with email templates that we can customize to our needs. It’s such a relief to not have to always come up with them on our own.



  3. Robyn Roste on March 13, 2020 at 1:06 pm

    Fantastic suggestion, thank you for the prompt Jennifer!



  4. Lori Tripoli on March 13, 2020 at 1:52 pm

    Excellent suggestion, Jennifer. And, at the very least, doing a littlei marketing during this stressful time can take one’s mind away from doomsday thinking! 🙂



  5. Beth Elstien on March 13, 2020 at 2:31 pm

    That’s exactly what I was going to do today, but felt unsure. Appreciate the reassurance and different angles to take.



  6. Leslie Lang on March 13, 2020 at 3:22 pm

    Thanks, Jennifer. GREAT post, so helpful.



  7. Nancy Monson on March 13, 2020 at 3:22 pm

    Aren’t you the brilliant one again, Jennifer! Thank you so much for these suggestions. I’ve sent off emails to my clients.

    Be well.



  8. Holly Bowne on March 13, 2020 at 6:03 pm

    Great, great advice, Jennifer. And I agree, doing something proactive like marketing is the perfect way to take our minds off all the media/panic over this virus. Thanks as always for your helpful advice!



  9. Vanessa on March 15, 2020 at 6:55 am

    Jennifer,

    This post could not have come at a better time.

    You’ve clearly laid out a plan (and hope!) for all of us in the freelance space. Thank you!

    Vanessa S. Lewis



  10. Warwick on March 15, 2020 at 4:11 pm

    This was very timely. It made me review the interview you did with Ed Gandia.
    Thanks
    Warwick



  11. […] “Why You Need to Reach Out to All Clients (Current and Past) in the Next Few Days,” The Freelance Content Marketing Writer […]



  12. […] based in Raleigh, NC, who specializes in B2B tech. She included this recommendation in a recent blog post, where she also provided sample templates that can be used to reach […]



  13. Becca B on March 23, 2020 at 8:10 am

    Such a helpful, thoughtful post! I did this with a client and they did reach out shortly after to get started. I think they were nervous to ask for my help and since I had sent the email earlier, they felt much better about asking during this time.



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  15. […] Why You Need to Reach Out to All Clients (Current and Past) – Jennifer Goforth Gregory: As the reality of the changing news cycle began to hit, Gregory wrote this post (less than two weeks ago!) about how to pivot now. Her blog focuses primarily on content marketing, but the main points apply to freelance journalists as well. She offers tips for contacting editors, including a couple of email templates. She shares this advice: […]



  16. […] Why You Need to Reach Out to All Clients (Current and Past) – Jennifer Goforth Gregory: As the reality of the changing news cycle began to hit, Gregory wrote this post (less than two weeks ago!) about how to pivot now. Her blog focuses primarily on content marketing, but the main points apply to freelance journalists as well. She offers tips for contacting editors, including a couple of email templates. She shares this advice: […]